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The first thing I would like to do is share with you an email that I recently received that provided the inspiration for this article.

Mr. Calvert,

Hello, my name is Tanya Jameson. I met you a few months ago at the Bunny Slipper Boot Camp you spoke at in Las Vegas. I am the one that spoke to you after the Boot Camp and told you I was going to invest in your “How to Create a $5,000 Monthly Income with Ebay and Online Auctions Course” after I had a couple of yard sales.

I knew at the time, you probably didn’t believe me, but I did go to www.OnlineAuctionU.com and purchase your course. Anyway I just wanted to let you know that I have followed your course step-by-step and last month I have my first month of over $5,000.00 in profits, $5,233.70 to be exact and I am having a blast.  My 5 year old daughter helps me in my business and because of your course; I never have to worry about taking a job outside the home again.

Now for my question, at the seminar you said that you personally spend over $15,000 a year on books, tapes, seminars, and other personal development courses.

My question is why?

You have a net worth of millions of dollars, you speak all over the world at seminars, and have dozens of training programs, why do you still invest so much money? I am just curious; please respond when you have an opportunity.

Thank you for helping me change my life!

Tanya Jameson

Here is my response:

Tanya,

Congratulations on your first $5,000 month! You now have developed the skills and knowledge to be able to write your own pay check every month with Ebay and online auctions. I am proud of you and I appreciate you taking the time to send me an email.

Now regarding your question and why I spend so much money on personal education.

My definition of success is not how much cash, or how many toys you have. To me “Success is living your life working towards worthy Goals”  When I was broke, living in a small 600 foot square home and driving a beat up Chevette, I was as successful then as I am now, because I had worthy goals that I was working towards daily.

Now here is the “brain tweak” once I reached those goals, I was no longer a success.  Think about that one for a minute. The only way I could maintain my success is to set new goals!

When I was financially broke, I developed the habit of spending 10% of my income on my own personal education. Jim Rohn says “Formal education will make you a living; if you become self-educated you can create a fortune”

That is one of the things I absolutely enjoy about the Internet, it is a constantly evolving marketing medium.  There are always new ideas to learn and concepts and methods to test and put into practice.

Thankfully, my income got to a point, where I could no longer spend 10% on courses, books and tapes. So I was able to buy books and training programs for other people, and at one point provide the book “Think and Grow Rich” to the entire graduating class at our local high school.

However today, I am constantly learning and working towards worthy goals, and I hope you will continue to do the same.

I wish you much success, and as always let me know what I can do to support and help you. I appreciate your support, and again thanks for taking the time to send the email.

Dale Calvert
www.DaleCalvert.com

I sincerely hope that my response to Tanya has resonated in your mind. If you are broke, but working towards worthy goals, YOU ARE A SUCCESS. Today’s world is full of self educated marketing masters that offer an endless supply of books, tapes, and training programs to help us all become better at what we do.

Oh yeah, before I forget, why is the title of this article  $1,167.00? That is what I spent last month for personal educational and training programs. Become “self educated” and I will see you on the never ending road to success!

 

Sales people are frequently confronted by this question on sales calls, along with some others like “why should I buy from you/your company?” or “what makes you different?”. In fact, as identified in my last post, they have probably spent a lot of time at “Product Knowledge U” learning exactly how to answer these questions. In reality, answering questions like these usually end up putting you on the defensive and will not give you the advantage you are hoping for.

Think about it for a minute… if you answer that question you immediately sound like all of the sales people that have come before you, as well as those who will follow you. By answering the question you create “sameness” and a belief in the mind of the prospect that you are just like everyone else. You must also consider that everything you say will be considered as “sales fodder” and is often listened to with skepticism and from an “oh sure” perspective.

Obviously, there are many different situations in which this questions can be asked. Are they currently buying this product from someone else. Is this a product they have bought in the past, or is it a product they have never bought? Knowing which situation you are in will help you determine how best to proceed. Rather than answer the question, you might want to say “I’d be happy to tell you but I’m curious, is this a product that you have used in the past or are currently buying?”. Their answer will be a valuable piece of information from which we can plan our next question.

If they are currently using or have had past experience, it would make a lot more sense to find out what they have used in the past. If they are looking to make a change “what would they like to see different?” This is a questions that would get us information that would begin to form our offer, or identify that we don’t have what they want. Remember too, if they are not buying or have not used before, giving away your information can now become a shopping list that will allow them to compare you to the competition and “commoditize” your offer.

Not always, but often times the best answer to a question is another question. By not answering the question but rather asking:

“Was there something that you were hoping would be better?”, or

“if we could offer something different or better what were you hoping for?”

With these questions you end up with the chance of finding out exactly what they are looking for and can craft your response based on the feedback you get.

It takes some courage and emotional control to respond this way but you’ll find it will put you in an entirely different light with your prospect. Stop answering “what makes you better” and you’ll get better information that will help you make more sales!

 

1. You’ll brand your web site, business and yourself by submitting articles to e-zines. Introduce yourself in your article. Haven’t you ever read an article and wondered half way through it who is selling the product? It’s a big turn off. You could include your name, business name, your credentials, web site address and e-mail address in your resource box.

2. Participate in chat rooms and forums related to your targeted audience. Include the web addresses in your article so your prospects can view them for themselves. You will become known as an expert on the topics you write about. This will give you and your business extra credibility which will help you get more sales.

3. Your article might also be placed on the publisher’s home page. If they publish each issue on their home page this will give you some extra exposure. It’s like being in the number one position on Google, everyone reads the first page.

4. You might get extra exposure if the e-zine publisher archives their e-zine on their site. People might want to read the back issues before they make the decision to subscribe. Offer your visitors incentives for revisiting your web site. You could give them new content, ebooks, software, ezine, etc. Go through your files, you more than likely have an ebook you can give away.

5. You will get free advertising. This will allow you to spend your profits on other forms of advertising. You could buy advertisements in other e-zines that don’t publish your articles. When you purchase advertisement space it’s more than likely your article is reaching your targeted market, so make it compelling. If they like your article they are more apt to buy.

6. You might get extra income from people wanting to hire you to write other articles, books, or even ask to speak at seminars. Become a ghostwriter. Some people find it easier to pay someone to write their articles for them. This is a great way to multiply your income.

7. You could allow e-zine publishers to publish your articles in their free e-books. The great thing about having your article published in an e-book is that you become an instant authority on the subject. Since people give them away, your advertising could multiply all over the Internet.

8. You will get your article published all over the web when you submit it to an e-zine publisher that has a free content directory on their web site. They’ll allow their visitors to republish your article.

9. You’ll gain people’s trust. If they read your article and like it, they won’t be as hesitant to buy your product or service. Persuade visitors to link to your web site. Give them a freebie in exchange for them linking to your web site. It could be content, software, etc. You will then be able to increase your profits.

10. You could get your article guaranteed to run in an e-zine. You could agree to run one of their articles in your e-zine if, in exchange, they run yours in their e-zine. This could turn out to be a Joint Venture. This will double your exposure and perhaps your income.

 

I personally believe we do a dis-service to the industry and ourselves if we openly state…or even allude…that NWM is easy. It’s not. Nor is any business….WAH or brick & mortar. Anyone who does say different is not being wholly truthful. I find that to be a shame.

NWM requires 3 main ingredients….time, effort, and yes – money. Time is just a matter of redirecting your habits. Not easy but doable. Time directly impacts your efficiency. Effort is entirely controllable by the individual….and directly impacts your effectiveness. Money is self limiting and directly affects both efficiency and effectiveness. An individual must find the best combination of the three that works for them. Someone else can’t tell you what that combination is….but can help you find it (for example a good sponsor).

The new mlmer faces a daunting task…and competition…when it comes to “advertising”. Finding that “best combination” of time, effort, and money is a growth experience. Rarely will it just appear… education (self and provided) plus mentoring (if available) are important factors and hopefully a fact of life. However, “advertising” is not impossible.

In my mind advertising is just whatever method you choose to “reach” people. It might be the traditional newspaper or ezine ad or the simple greeting and sharing with a friend. How you “advertise” or “share” can take many forms.

There are free and inexpensive methods that do work. It’s a matter of finding those that work for you.

For example:

1. Writing and submitting ezine articles is an excellent method. It requires time & effort…but no money. The benefits include increased link popularity for the url used in your sig box (important for search engine ranking), branding, and reach (you can “reach” more with an article than an ezine ad). Plus it’s viral. Often your article is archived by publishers and directories…..available well after it was originally offered. Plus publishers and web masters will often “pick up” your article…again well after you originally submitted it.

2. Business cards are always a good method…and more inexpensive than one realizes. You can even make your own. Just pass them out like candy….stores, church, ball games, local events, restaurants (leave 1 with your bill), businesses you frequent, networking meetings, local Chamber Of Commerce. The possibilities are only limited by your imagination.

3. Flyers, posters, post cards, brochures, etc. can also be done very inexpensively. You can make your own on your PC or purchase custom or ready made templates from numerous online providers. You could even strike up a joint venture with a local community provider. They print it for you and include their “advert” somewhere…you distribute. You both win, you pay less, and maybe influence that partner to be involved in your business.

4. Web decals on your vehicle(s) is another inexpensive method. I have one on each of our family cars (back window) with a short “catch line” and my url. Cost was ~ $40 each but the visibility is priceless.

5. Newspaper/magazine ads can be found that aren’t going to cost an arm and a leg. Local publications are a good place to start. http://nationwidenewspapers.com is an excellent source. For some of my services I’ve found College student newspapers and alumni magazines to be good performers.

These are just a few examples.

Of course there are the traditional ezine ads, leads programs, Forum participation (sig line – branding reputation), search engines, “3 foot rule”, etc. Most of these will cost you money…all will cost you time & effort.

The key I believe is in being creative and sticking to what best fits your time, effort, money combination. It is and should be a personal choice. If the dollar “cost” doesn’t give you the dollar “value” you hope for….keep looking. But don’t EVER give up.

Plus…diversify. Use multiple methods. Why limit yourself to just “one path”?

Should we just sponsor those willing to waste $1,000′s advertising? Heck no!! We should sponsor anyone interested and teach them how to advertise in a manner best suited for them. Don’t mislead them with false expectations or pressure them into uncomfortable actions. Lead them to solutions which best fit their expectations & abilities (time, effort, money).

John Milton Fogg’s answer to the question is priceless……”It is simple, but it isn’t easy.”

Captures it pretty well I’d say. That’s the message. It’s not hard to understand…should/is fun…..but does take some effort.

Sending any message to prospects that denies effort is involved or necessary….misleads folks into becoming part of the “failed or quit” statistics.

It leads to false expectations.

They start to think they can sit on the couch with beer & potatoe chips watching Oprah on TV all day….and the money will roll in by itself.

Lays, Coronas, and Dr. Phil aren’t going to build your business.

YOU are.

In my mind (OK…my opinion)….that’s the core of any message they should receive.

If you really care…that’s what you’ll tell them.

Be honest….

What do YOU think????

 

This is a question that comes up a lot on sales calls and one that you want to handle with care. As I’ve stated in other posts, questions are always driven by thoughts and never happen by accident. There is always a “context” from which the questions come and your ability to understand the context will improve your odds in developing the right answer. When I suggest that we work to create the “right” answer I don’t mean that we are trying to fool anyone. Frequently, when we are addressing questions there are multiple answers and we just want to make sure that we have a higher likely hood of picking the right one.

In relation to price questions, it is always important to answer the question “in context”. So usually, in order to understand the “context” in which the question was asked you’ll need to ask more questions. Also, you’ll often find that the question “how much do you charge” is really not the real question. Starting a dialog with the prospect about what they want will move them away form price and get you better information. Using a “reflector” or reverse will help you understand the real question.

Of all of the “reflectors” or reverses that we teach in relation to price one of the simplest has turned out to be one of the best. When asked about price try “…it depends”. This simple phrase has an uncanny way of handling an awful lot of the price questions you’ll get. Price often depends on a lot of things like:

When do you need it?

How many do you need?

What kind do you need? (good, better, best?)

Another great reflector, particularly effective on the telephone for inside sales people is “while I’m looking it up did you select that item for a reason?”. Often times prospects calling in for a price on an item, hear it… and hang up. Engaging the prospect and getting better information will not only help you build rapport but eliminate a lot of those “get a price and hang up calls”.

Talking about price before understanding what your prospect is trying to accomplish is sales suicide. Use some of these simple reflectors and you’ll get better results!

 

In his book “Practical Thinking”, Dr. Edward de Bono talks about the basic thinking processes, how one understands, and the ways to be right or wrong in thinking. He said that the main purpose of thinking is not just to accumulate knowledge but to get enough knowledge in order to act on something. He also said that, in practice, the validity of an idea does not have any bearing in being right in thinking, for being right is a feeling, a belief that one is right during the time of thinking.

To put this in practical use, you should write your ad copies so that your visitors will feel it is right to buy your products. Make them feel that it is their idea to make the purchase. By doing so, it will be easier for you to persuade these potential customers to hit that buy button.

Here, then, are some ways to create that feeling of rightness in your readers:

1. Provide the benefits of your product.

People usually buy because of the benefits, not because of the features of a product. They think, “How can this help me? What’s in it for me?” By providing the benefits, you can show how your product can avoid pain. For example, you may say, “Never again be rejected when asking for a date.” You can also show how your product can gain pleasure. An example, you can say, “Imagine yourself opening the doors of your dream home.”

2. Use “goody-goody” words to build up the positive emotional reaction of your readers.

Words such as honesty, freedom, dignity, love and dream, convey such emotions that your readers react positively to them. For example, you can say, “Financial freedom for you.” Your visitor will then have the feeling that financial freedom is possible for them, and they may want to take a look at your product.

3. Use “bad” words to elicit the negative reaction.

Using “bad” words, such as hate, weak, or debt convey the opposite. By using these words, you can heighten the negative feelings of your readers that they may see your product as a tool to avoid or end their pain. You can say, for example, “Don’t you just hate your job?”

4. Assume your visitors will buy your product.

A popular line in ad copies start with the words “Who wants to be the next”. For example, by asking “Who wants to be the next millionaire?”, you are assuming that by buying your product, your visitor will become a millionaire. You can also start your sales letter with the greeting, “Dear Future Millionaire”.

5. Add a little humor in your sales letter.

Humor can put people in a good mood, making them to agree with you and lower their resistance to buy. This can provide that little extra push needed to close a deal.

Remember, make your readers feel that buying from you is a right decision they are about to do. Provide the benefits of your product, use words laden with emotions, and add a little humor in your ad copy. This way, you may see a drastic improvement in your sales conversion.